When you engage us to provide you with any goods or services, apply or complete an application for commercial credit, communicate with us through email, by telephone, in writing, participate in any of our marketing activities, or use any of our other services, including our websites, you agree to the use and disclosure of your personal information in the manner described in this policy.
The kinds of personal information we may collect from you will depend on what type of interaction you have with us. Personal information we may collect from you includes, among other things:
We will generally only collect and use your personal information for the primary purposes of:
Your personal information is only collected by lawful and fair means; and where practicable, only from you or from a person acting or authorised to act on your behalf. Where you have applied for a commercial credit account with us, we may also make enquiries in respect of commercial credit with third parties with your consent. This could include persons nominated by you as trade references, credit reporting bodies (“CRBs”) and your bankers.
We will take reasonable steps to ensure that you are aware of:
We may use your personal information for:
We may disclose personal information we collect from you:
Where the Privacy Act permits us to do so, we may also disclose your credit-related information (in respect of commercial credit) to CRBs such as Veda or Dunn & Bradstreet, if you apply for commercial credit or request to increase your commercial credit limit with ALL-PUMPS Pty Ltd.
Where ALL-PUMPS Pty Ltd information that we are likely to disclose to a CRBs, please note:
ALL-PUMPS Pty Ltd will only disclose personal information to CRBs where ALL-PUMPS Pty Ltd is a member of a recognised External Dispute Resolution Scheme (‘EDR Scheme’). If ALL-PUMPS Pty Ltd discloses your personal information to CRBs, we will provide you written notice prior to that disclosure, as well as the details of the recognised EDR Scheme.
We do not disclose your personal information for any secondary purposes unless your consent has been given or as required by law, and we will not sell or license any personal information that we collect from you.
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access by restricting access to the information in electronic format and by appropriate physical and communications security.
If a substantial data breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you as soon as is practicable.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identify your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.
As with most websites, when you visit our websites or use an application on our website, we may record anonymous information such as IP address, time, date, referring URL, pages accessed, documents downloaded type of browser and operating system.
We also use “cookies”. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal information. You may adjust your Internet browser to disable cookies. If cookies are disabled you may still use our website, but the website may be limited in the use of some of the features.
We may use your personal information for:
We may exchange your personal information between our related entities so they can also assist in the marketing of our products and services to you.
We will only offer you products or services, where we reasonably believe that they could be of interest or benefit to you.
At the point we collect information from you, you may be asked to “opt in” to consent to us using or disclosing your personal information. You will generally be given the opportunity to “opt-out” from receiving marketing communications from us. You may “opt-out” from receiving these communications by clicking on an unsubscribe link at the end of an email or by contacting us with this request.
Your personal information may also be processed by, or disclosed to employees, representatives, or other third parties operating outside of Australia who work for, or are engaged by us in other countries, including the USA. For example, we may use a server hosted overseas to store data, which may include your personal information.
We will take reasonable steps, in the circumstances, before your personal information is disclosed to an overseas recipient, to ensure that the overseas recipient does not breach privacy laws in relation to your personal information ('the reasonable steps').
The reasonable steps may not apply if you consent to the disclosure of your personal information to an overseas recipient and we reasonably believe that the overseas receipt is subject to laws that are suitability similar to privacy laws in Australia.
If you consent to the disclosure of your personal information to an overseas recipient, the overseas recipient may not be accountable under the Privacy Act, and you will not be able to seek redress for breaches under the Privacy Act.
We take reasonable steps to ensure your personal information is accurate, up-to-date and not misleading by updating our records whenever true and correct changes to the data come to our attention.
If you believe your information is incorrect, incomplete or not current, you can request that we update this information by contacting our Privacy Officer. To contact our Privacy Officer please see the contact details below.
We will correct information we hold about you if we discover, or you are able to show to a reasonable standard, that the information is incorrect. If you seek correction and we disagree that the information is incorrect, we will provide you with its reasons for taking that view.
We disregard information that seems likely to be inaccurate or out-of-date by reason of the time that has elapsed since it was collected or by reason of any other information in our possession.
We acknowledge that you have a general right of access to information concerning you and to have inaccurate information corrected. You are able to access the personal information we hold about you by contacting our Privacy Officer. If access is refused to your personal information for reasons permitted by the Privacy Act, ALL-PUMPS Pty Ltd will give you a notice explaining our decision to the extent practicable and your options.
To contact our Privacy Officer please see the contact details below. If you make an access request, we may ask you to verify your identity and put your request in writing for security reasons. We may charge a reasonable administration fee to cover the costs of meeting your request. ALL-PUMPS Pty Ltd will reply to your request for access within 30 days of notification by you.
We take all reasonable steps to ensure that all unsolicited information is destroyed or de-identified immediately.
Only where it is practicable to do so, we may allow you the option not to identify yourself when dealing with us.
We do not use government identifiers (e.g. tax file numbers or Medicare numbers) to identify individuals.
We will ensure your complaint is handled by our Privacy Officer in an appropriate and reasonable manner. Where necessary we may consult with our related entities and partners in order to deal with your complaint. A written notice of our decision regarding your complaint will be provided to you. If you are not satisfied with the outcome, then you may contact the Office of the Australian Privacy Commissioner:
Office of the Australian Information Commissioner
Phone: 1300 363 992
All-Pumps Pty Ltd
ABN: 13 617 370 948
100 Silverwater Road (PO Box 7138) Silverwater NSW 2128
Phone: + 61 2 9683 5555
Our Privacy Officer will consider your question or complaint and respond to you in a reasonable timeframe.