Frequently Asked Questions

Serving Businesses Anywhere within Australia

We are committed to providing our customers with a quality service every time! We provide turnkey pumping solutions for all parts of Australia.

After Sales Service Goods Return Pump Repair Site Survey

Installation & Support

Do your products come with operation/installation manuals?

All products supplied come with operation and installation manuals. Extra copies can also be supplied upon request.

Do you provide training for any of your products?

All-Pumps can provide training on the operation and maintenance of all products upon request.

Do you supply spare parts for the products you sell?

All-Pumps stocks a huge range of spare parts for different types and brands of pumps.

Do you provide after sales service?

Yes. All-Pumps is dedicated to providing customers with the best experience during and after their purchase. Refer to our Maintenance Capabilities page for a complete list of our services.

Do you provide commissioning?

Yes, we do provide commissioning.

Do you have warranties?

All of our new products are covered by a minimum of 12 months warranty.

Shipping & Delivery

Where do you deliver and what is your estimated shipping times?

We deliver anywhere in Australia and overseas. At All-Pumps, we understand you must receive your order as soon as possible. Below is a guideline onhow long it takes to ship our products to some of the major cities in Australia. If your location isn’t mentioned below, connect with our sales team for the lead time.

    Locations
    Working Days
  
    Sydney
    Same day-2 Days
  
    Brisbane
    Same day-2 Days
  
    Melbourne
    Same day-2 Days
  
    Perth
    2-4 Days
  
    Canberra
    1-2 Days
  
    Adelaide
    2-3 Days

Locations	Working Days
Sydney	Same day-2 Days
Brisbane	Same day-2 Days
Melbourne	Same day-2 Days
Perth	2-4 Days
Canberra	1-2 Days
Adelaide	2-3 Days

We deliver Australia-wide, so if your location isn’t mentioned don’t worry, just talk to us!

Terms & Conditions of Sale

Purchase Order Terms & Condition

Privacy

Do You Share Customer Details with Third Parties or Partners?

We do not disclose customer details such as name, address, phone number, email, and other sensitive data to third-party organisations. Please be rest assured that your details are kept private and confidential.