Following are the answers to some commonly asked questions.

Installation & Support FAQs

Q: Do your products come with operation/installation manuals?
A: All products supplied come with operation and installation manuals. Extra copies can also be supplied upon request.

Q: Do you provide training for any of your products?
A: All Pumps can provide training to all products upon request.

Q: Do you supply spare parts for the products you sell?
A: All Pumps stock a huge range of spare parts for different types of pumps and brands. Please contact us to find out more.

Q: Do you provide after sales service?
A: We are dedicated to provide our customers with the best service. If you require after sales service, please fill in the After Sales Service Request form or call us to arrange one.

Q: Do you provide commissioning?
A: Yes, we do provide commissioning. If you require after sales service, please fill in the After Sales Service Request form or call us to arrange one.

Shipping & Delivery FAQs

Q: Where do you deliver and what is your estimated shipping times?
A: At All Pumps, we understand it is critical that you receive your order as soon as possible. Below is a guideline of how long it takes to ship our products to some of the major cities in Australia.

Locations Working Days
Sydney 1-2 Days
Brisbane 2-3 Days
Melbourne 2-3 Days
Perth 2-4 Days
Canberra 1-2 Days
Adelaide 2-3 Days

 

We deliver Australia-wide, so if your location isn’t mentioned don’t worry, just talk to us!

Privacy FAQs

Q: Do you share customer details with third parties or partners?
A: We do not disclose customer details, such as phone, email or name, to any third parties. Please be rest assure that your details are kept private and confidential. You can read more about our privacy policy!

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CONTACT DETAILS

Australia Local: 1300 255 786

Outside Australia: +61 2 8838 1000

Email: sales@allpumps.com.au

Fax: (02) 9630 0369

Mon – Sat: 8:00 – 17:00

NSW Head Office

100 Silverwater Road Silverwater NSW 2128

PO Box 7138, Silverwater NSW 1811

NSW Regional Office

98 Parkes Road Condobolin NSW 2877

Hunter Valley Office

41 Magpie St Singleton NSW 2330

QLD Office

96 Cobalt St Carole Park QLD 4300

SA Office

Level 5 Tower 2, 121 King William Street SA 5000